Frequently Asked Questions
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UK Register of Learning Providers
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Awarding bodies
All of the awarding bodies with UK Open Learning are recognised by the UK Qualifications and Curriculum Authority. Awarding bodies design and award qualifications which recognise the skills, knowledge and understanding achieved by a learner at a particular level and in a particular subject.
NCFE
NCFE is recognised as an awarding body by the qualification regulators for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.
UK Open Learning has been accredited with NCFE’s Investing in Quality (IIQ) Licence which is designed to give formal recognition to our programmes that fall outside the National Qualification Framework (NQF). The licence is based on a number of Quality Statements which provide a quality assurance framework for the development, delivery and evaluation of their programmes. The Quality Statements are mapped to a range of standards: ISO 9001, Investors in People, EFQM, the Common Inspection Framework, Matrix, and Recognising and Recording Progression and Achievement (RARPA).
How do I study by distance learning?
A. When you receive your course pack you read through your course like a book then go back to the beginning and start again. After each section there are assignments and out tasks to complete which are sent to your tutor for marking.
Is there a word count?
A. No, there is no official word count for an assignment but if you submit just a sentence or two you will fail and be asked to do it again.
Why are your courses cheaper than the large companies?
A. We do not send sales people to your house who are paid large commissions for selling a course to you that may not suit your needs.
How does distance learning work?
A. We supply the course literature and software if required which is sent all in one package and not spread over months like some providers. You will receive support from our technical department for as long as you require it, 1 week or 2 years (see course details for further information).
Are the courses tutor supported?
A.Yes, most of the courses are fully tutor supported even though they are self study, by email and post.
You can also contact student services by telephone for such things as payment queries but support is not available by telephone as all our tutors are self employed and do not work from our offices.
When can I start the course?
A.You can start the course at any time: we do not have any set enrolment dates.
Is the course work done on line or sent via the internet?
A. No, the work is done off line using your PC. All the assignments are in the course manual and can be emailed.
Will I get a qualification at the end?
A. Yes most of our courses lead to a formally recognised qualification and all the details are on the course description pages.
Will I get a job at the end of the course?
A. Our courses are designed to help you obtain employment or become self employed or just to improve your knowledge.
Can I pay by instalments ?
A. Yes, You can pay by instalments by credit card or debit card over 4 – 8 months depending on the course.
What if my chosen course is the wrong one?
A. Just return it to us within 7 days and receive a full refund or exchange for a more suitable course (CD's excluded).
Can I take more than one course at a time?
A. Yes you can take as many as you wish and discounts are available for more than one course.
How quickly will I receive my course materials?
A. Most of the courses go out for next day delivery if you order before 1pm.
How do I get help with my course work?
A. You can get help 7 days per week by email, or post from your dedicated tutor on most courses.
Do I have to buy any other materials?
A. Whilst the courses are self contained it is always wise to carry out extra reading from textbooks or the Internet to add value to your studies and keep up to date with the absolutely latest changes. However, it is not essential.
What if I decide to stop my studies do I still have to pay for the whole course?
A. Yes, we pay all the tutor fees at the start of the course so you are legally obliged to continue paying for your course if you have chosen the instalment plan.
Can you help me find a testing centre if I have to sit an exam?
A. On any courses that require an exam we will provide you with all the details you need to arrange the exams at a local centre.
How long do I have to study my course?
A. The study hours are displayed on the course descriptions on our web site.
Telephone
0800 043 4288
sales@uk-open-learning.com
If you would like to talk to a course advisor please call 0800 043 4288. We are open from 9am to 5pm Monday to Friday. Closed Saturday and Sundays. Or Email us at sales@uk-open-learning.com |
